Introduction:
This Refund and Cancellation Policy explains how payments, cancellations, and refund requests are handled for memberships, books, webinars, and GST-related professional services offered through our website. By making any purchase or accessing any paid service, you agree to the terms set out in this policy.
Membership Refunds:
Membership fees are non-refundable once a subscription is activated, as full access to premium content is granted immediately after successful payment. Users may cancel auto-renewal at any time; however, such cancellation affects only the next billing cycle and does not result in a refund for the current subscription period. Access remains valid until the end of the subscribed term.
Professional Services Refunds:
Payments for GST services such as notice reply drafting, appeal preparation, assessments, or advisory work are non-refundable. These services begin immediately upon confirmation and rely on the user’s documents and instructions. If a user is unable to provide required information or chooses to discontinue, the service fee remains non-refundable.
Webinar Fees:
Payments for webinars or training programs are not refundable once registration is confirmed. If a session is cancelled or rescheduled by us, users will receive either a revised date or a full refund to the original payment method. Users who miss a scheduled session are not eligible for refunds, though recorded access may be provided where applicable.
Book Purchases:
Refunds for physical books are permitted only if the delivered product is damaged, misprinted, or incorrect. Users must notify us within three days of delivery for verification. Upon approval, a replacement or refund will be issued. Shipping charges are non-refundable, and returned books must be in the same condition as received.
Payment Gateway Compliance:
Refunds, where applicable, are processed only to the original payment method, in accordance with payment gateway regulations. Processing time depends on the respective payment provider. Users are advised to contact us directly for payment-related issues before initiating disputes, as unnecessary chargebacks may delay resolution or affect account access.
Order Cancellations:
Users may cancel an order before completing payment. Once payment is made, cancellations are governed by this policy and cannot be processed outside the terms stated here.
Policy Updates:
This Refund and Cancellation Policy may be revised periodically to reflect legal changes, operational updates, or payment gateway requirements. The latest version will always be published on this page for your reference.